We do not have shops in Turkey or any other country in the world. You can see all our products on our website and order safely while using your credit card, PayPal, Bank transfer or cash on delivery.

The COD option is available if you are living in Turkey,  Jordan, Bahrain, Saudi Arabia, Oman, Qatar, and the UAE...

Our website uses 128 bit SSL certificate that provides safety for your information. You can be 100% sure that any card information used while shopping is not recorded and shared with any third parties.

Wholesale is not possible but you can order as a normal customer from our website: Sefamerve.com. We don't have shops, representatives or branches. All our products are exclusively available on our website.

Sefamerve also has mobile applications for smartphones. You can download these applications from this link; http://www.sefamerve.com/mobil/ and install them on your smartphones or tablets. (We have two applications: one for Android and one for iPhones or IPads). After installing these applications, you can register and order any product you want.

Changes in already registered accounts can only be made through the help of  our call center. If you haven't ordered any product on the payment page , by clicking the "Change The Shipping Address" button, you can enter your address and complete your shopping. If you want to change your address information after you have completed your shopping, you can cancel your orders from the 'My Orders' section and you can re-order with your correct address information. You can also change your address information by calling our call center.

You can see all the products in our stock through on site . Other than that, we do not have any stock. 

We cannot promise that a product will be available all the time but we update our stocks on a regular basis. You can follow stock updates both on our Facebook page and on our website. In addition, if you register on our website, you will be informed about our products via e-mail. 

All of our products are designed according to EU body. You can get more information by clicking on this link ; http://www.sefamerve.com/image/Womenswear_size_guide.html

You should order the size you usually wear. If it does not fit you, you can return or change the product by sending it back with its bill. 

You can see our body size chart from here

If your orders are not yet prepared , by entering the same address information and choosing the same payment option, you form one single package and by this way, you won't pay extra shipping fee.

When you are completing your order, you are asked to log in. If you are not yet a member, you can easily be a member by clicking on the "Connect with Facebook" and "Register" buttons on the main page.

Being a member is necessary both for you and us to be able to track your orders. You are not charged with anything for being a member.

Membership to Sefamerve.com is completely free.

If you do not have an e-mail account, you can create a yandex e-mail account by clicking on this link:  http://passport.yandex.com.tr/registration/ and order any product on our website safely.

If your order is not yet sent by cargo, you can cancel your order from ''Order tracking'' section . If your order has  been  sent  already  to you,  but  you want to cancel it,  you can send it back to us within 14 days after you have received the product.

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).

You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address.

*Important*

The costs of return delivery must be paid by the customer. Sefamerve is not responsible for creating a return shipment label or charging the costs back to customer. 

After sending the product back, you have to keep the code that given by the cargo firm.

As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.

If you live in Europe;

Overseas Return Address:
Name of Receiver : Smikra B.v
Street name : Trapezium 302
Post code /zıp code: 3364DL
Name of City: Sliedrecht / Nederland

IBAN is 26 digits number starting with the 2 first letters of your country initial  and it defines your bank account. You can learn your international banking account(IBAN) from your bank., ATMs or  call center of  your Bank. 

We are applying comprehensive quality control tests on our products. Since we don't have the chance to control each product, you may face with a problem stemming from the supplier. In this case, you can send the product within the allowed  time limits for returns and after necessary controls, you can get a refund or you can exchange your product with another one within stock limits. For more information about the return processes, please see "How can I return a product?" section.

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it. (For evening dresses, this period is limited to 24 hours.)

You can apply to a bank to open a bank account. We can send the refund only to your bank account.

You can return your product to:

- "Hersek Mahallesi Ahmet Paşa Caddesi Konfeksiyoncular Sitesi No:14 Altınova/Yalova" if you live OUT OF EUROPE and send it easily with Aras Kargo or Surat Kargo 

When returning your package, please write  "İade/Return" on your package to avoid any potential problem or tell this information to the cargo personnel in charge.

You get the refund to the credit card or bank card with which you completed your payment. If you used the 'cash on delivery' option, you have to indicate your IBAN (26 digit number starting with TR) on the 'Refund Form'. After your request is confirmed, you'll get the refund within 3-5 days and also you'll receive both an e-mail and an SMS about the process.

This situation is about your bank. Your bank may not show it in your account actions or your transaction history very soon. You may see them from these places in the next month. If it still is not visible than the owner of the card may call their bank and solve the problem with "chargeback".

The length of lead time (the time between your order and delivery) depends on the address you want your orders to be delivered to. For central districts, deliveries are completed within 3 days (on average) and for small towns and villages, deliveries are completed within a week by PTT Kargo.

95% of the time, Sefamerve ships your orders by cargo within 24 hours. In Turkey, orders from cities and districts that are 800 km far from İstanbul are delivered between 24-48 hours and orders made from places that are more than 800 km far from İstanbul are delivered between 48-72 hours. 

Orders from countries other than Turkey are delivered  within 4-10 days on average.

Also, you can track your packages from the section, My Orders, located on the upper right-hand corner on our website.

You can track your orders by clicking this link ; http://www.sefamerve.com/account/orders/

After you complete your orders, you'll get either an e-mail or an SMS including a PT code. With this code, you can also track your packages by clicking this link ; http://www.sefamerve.com/kargo/ 

After your orders are approved, an e-mail including an order tracking number will be send  to you. By using this number, you can track your package.

We send packages to 65 countries, notably Turkey.

If you live in a country that is not on the list, please contact us.

Packages can rarely be delivered on Saturdays. There is no delivery on Sundays and official public holidays.

Shipping company delivers your package to the adress you defined.If you are not at that address, shipping company leaves a text card telling you that you can get your package from their nearest branch. If you do not get your package within 3 days in that branch, the package goes back. You can track your package from order tracking page.

'Cash on delivery' option is available  for Turkey. Also, there is Free shipping and cash on delivery optıon for Jordan,Saudi Arabia,  Bahrain,Oman,Qatar and UAE. For purchases from other countries, you can pay via credit card, Paypal or bank transfer; in adition, we have other payment alternatives for our customers from specific countries. Also, below payment options will be presented to you according to the country you want your orders to be delivered to. 

Turkey: Credit Card , Cash on Delivery 

Germany: Sofort, Giropay, Credit Card, Bank Transfer, Paypal 

You earn bonus points from your purchases and you can use them for your future shoppings. You can see your points from the My Account section. When you order a product, your points will automatically be deducted from the total amount that you are supposed to pay. Defined points are valid  for one usage. If you return a product, your points will be cancelled and the amount you have paid is refunded to you.

For Card Finans, Bonus,Axsess and Maximum credit cards, we have interest-free monthy installment option over a period of 6 months for each purchase that costs 100 TL or above.

If you had mistakenly changed the currency earlier, on top of the main page, there is a flag symbol at the right side of the 'sefamerve' logo. Please, click on it and choose TL. If you cannot see the TL symbol, it might be because of the VPN program that you have in your computer. While completing your order, add your current address in Turkey and the currency will automatically become TL.

You may send your suggestions or requests from http://www.sefamerve.com/iletisim/  or you may send an e-mail to '' iletisim@sefamerve.com '' 

There is no available position in our company at the moment. However, you may send your CV including your own photo to bilgi@sefamerve.com. In case of any future availability, we will contact you.